FAQs

1. How can I place an order?

Simply browse our collections, add your favorite pieces to the cart, and proceed to checkout. Once your payment is confirmed, you will receive an order confirmation email.

2. Do you offer free shipping?

Yes, we offer free shipping across India. For international orders, shipping charges are calculated at checkout.

3. How long will my order take to arrive?

• Domestic (India): 5–7 business days after dispatch
  
• International: 10–15 business days, depending on location and customs
  

4. What payment methods do you accept?

We accept all major debit/credit cards, UPI, net banking, and secure wallet payments. International customers can pay via credit/debit cards.

5. Can I return or exchange my order?

Yes, we offer a 7-day return policy. Products must be unused, in original packaging, with tags intact. Please read our Return & Refund Policy for full details.

6. Do you offer warranty on jewelry?

Yes, all Synzal products come with a 6-month warranty covering manufacturing defects.

7. Are Synzal products real and authentic?

Absolutely. Every piece is ethically crafted with premium quality materials and undergoes strict quality checks before shipping.

8. Do you make customized jewelry?

Yes, we accept select customization requests (like engravings or made-to-order designs). Please contact us at support@synzal.com for details.

9. How do I care for my jewelry?

• Store in a dry, cool place away from direct sunlight
  
• Avoid contact with perfumes, water, and harsh chemicals
  
• Wipe gently with a soft cloth after use
  

10. How can I contact Synzal?

You can reach us at support@synzal.com or call/WhatsApp us at +91-9586696643 (Mon–Sat, 10 AM – 7 PM IST).