Refund policy

At Synzal, we want you to love your jewelry as much as we loved creating it. If for any reason you are not fully satisfied, we offer a 7-day return policy from the date of delivery.

Conditions for Returns

To be eligible for a return:

• The product must be unused and unworn.
• The product must have its original tags, packaging, and certificates (if any).
• The item should be returned in the same condition as delivered.

Products Not Eligible for Return

• Used or worn products
• Products without original tags or packaging
• Damaged items due to mishandling or improper care
• Customized or personalized jewelry (engraved or made-to-order pieces)
• Gift cards or promotional items

Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval.
• Approved refunds will be processed within 2–4 business days back to your original payment method.
• Shipping charges (if any) are non-refundable.

How to Initiate a Return

To request a return, please contact us at support@synzal.com with your order details. Our team will guide you through the process.