Shipping & Returns

At Synzal, we are committed to delivering your jewelry with care and ensuring a smooth shopping experience.

📦 Shipping Policy

Processing Time

  • All orders are processed within 2–4 business days after payment confirmation.
  • Customized or made-to-order items may take longer. Customers will be informed in advance.

Delivery Timelines

  • Domestic (India): 5–7 business days after dispatch
  • International Orders: 10–15 business days depending on destination & customs clearance

Shipping Charges

  • Free Shipping in India
  • International shipping charges are calculated at checkout based on your location

Order Tracking
Once shipped, you will receive a confirmation email with tracking details to follow your order in real-time.

Responsibility & Delays
We partner with trusted couriers, but Synzal is not liable for delays caused by courier services, customs, natural events, or other circumstances beyond our control.

Damaged/Lost Packages
If your package is lost or arrives damaged, contact us immediately at support@synzal.com so we can resolve the issue.

🔄 Return & Refund Policy

We want you to be completely satisfied with your Synzal purchase. If you’re not, you may request a return within 7 days of delivery.

Eligibility for Returns

  • The product must be unused, unworn, and undamaged
  • Must include original tags, packaging, and certificates (if applicable)
  • Product must be in the same condition as delivered

Non-Returnable Items

  • Used or worn jewelry
  • Items without original tags/packaging
  • Customized or personalized jewelry (engraved/made-to-order)
  • Gift cards or promotional items
  • Damaged items due to mishandling or improper care

Refund Process

  • Once we receive and inspect the returned product, we will notify you of approval.
  • Approved refunds are processed within 2–4 business days to your original payment method.
  • Shipping charges (if any) are non-refundable.

How to Initiate a Return
Please contact us at support@synzal.com with your order number and details. Our team will guide you through the process.