Warranty
At Synzal, every piece of jewelry is crafted with precision and care. To give you complete peace of mind, we provide a 6-month warranty on all products from the date of purchase.
What Our Warranty Covers
- Manufacturing defects (loose settings, clasp issues, finishing defects)
- Quality concerns arising from the craftsmanship
What Is Not Covered
- Normal wear and tear
- Damage caused by accidents, mishandling, or improper care
- Unauthorized repairs or alterations
- Loss or theft of the product
- Custom/personalized items (engraved or made-to-order pieces)
How to Claim a Warranty
- Contact us at support@synzal.com with your order number and images of the issue.
- Our team will review your request and guide you through the next steps.
- If approved, we will repair or replace the item at no additional cost.
Important Note
- Customers are responsible for securely shipping the product back to us.
- Warranty claims are subject to inspection and approval by Synzal’s quality team.